Looking for My Technical Other Half

Or: How I Learned to Stop Worrying and Love Building the Future of Support

I've spent my career building customer experience from the ground up to scaling through rapid growth while building a powerful culture of service. I've seen what happens when you get the balance right between automation and human touch, and I've felt the pain of every broken tool and "efficient" solution that makes everyone's life harder.

Now I'm building something different. Something that lets support teams be both ridiculously efficient and genuinely human.

The vision is solid, the market need is screaming, and the funding is sorted. What I need is someone who can help me build it!

What I'm Looking For

The Person:

You've led dev teams before and didn't hate it
You get excited about solving real problems for real people
You can translate "wouldn't it be cool if..." into actual software
You're not afraid of greenfield projects or moving fast
Bonus points if you've felt the pain of bad support tools yourself

The Role:

Technical co-founder or very senior technical leader
Lead a small, focused team to build our MVP
Help make architectural decisions that won't make us cry later
Work with me to bring this to market in six months

What You Get:

Equity stake that reflects the importance of this role
The chance to build something people will actually want to use
A partner who knows the industry and has done this before
Resources to build it right, not just fast

Frequently Asked Questions

Q: Is this just another chatbot company?

A: Nope. If anything, we're the anti-chatbot. We're building tools that make human support better, not tools that replace humans with robots.

Q: How do I know you're not just another founder with a deck and a dream?

A: Fair question. I've spent 9+ years building and scaling customer experience functions—from employee #1 to leading teams that consistently deliver 99% CSAT and 120%+ net revenue retention. I've built proactive enablement programs that actually reduce churn, designed support workflows that scale without breaking, and turned CX into a measurable growth driver. I understand this problem because I've lived it, solved pieces of it, and seen what's still fundamentally broken. Plus yes—I have the funding to build this properly.

Q: What's the tech stack?

A: We're stack-agnostic right now. Part of what I need you for is helping make those decisions based on what makes the most sense for our specific challenges.

Q: Remote or in-person?

A: Flexible. Great talent is more important than geography, but being able to collaborate closely (at least sometimes) is valuable for a founding team.

Q: What if I'm interested but not ready to jump ship immediately?

A: Let's talk anyway. Even if timing isn't perfect, I'd rather build a relationship with the right person than rush into the wrong partnership.

Q: How do I know this isn't vaporware?

A: You don't, yet. That's what our conversation is for. I can share more details about the market opportunity, competitive landscape, and technical challenges we're solving. Plus you'll get to grill me about whether I actually know what I'm talking about.

Q: What's your background?

A: I've worn a lot of hats: built mobile apps, designed training programs, managed creative teams, developed go-to-market strategies for new products. I even spent time at Disney learning what world-class service actually looks like (those Guest Service Awards weren't just for show), and then wrote a book about it!

The pattern throughout my career: taking broken customer experiences and turning them into competitive advantages. I understand both the business metrics and the human psychology behind what makes support actually work at scale.

The Vision (Without Giving Away the Secret Sauce)

Support teams shouldn't have to choose between being human and being efficient. Customers shouldn't have to explain complex problems to bots. And support conversations shouldn't disappear into ticket system black holes.

We're building a platform where real people can connect naturally, where AI enhances human judgment instead of replacing it, and where every interaction makes the whole system smarter.

Think: multimodal, seamless, actually intelligent support that scales without losing its soul.

MVP in six months. First customers shortly after. This isn't a research project, this is about getting something real into the hands of teams who need it!

Next Steps

If this sounds like your kind of challenge, let's talk!

Feel free to send over your LinkedIn profile or a quick intro about what you're working on and why this caught your eye. I promise our conversation will be more interesting than most founder pitches.

Schedule a Call